Electronic Arts

• Perform functional QA testing and heuristic analysis for pre-release software builds[cite: 13].
• Partner with engineering teams to document steps to reproduce complex software defects and evaluate UI state stability[cite: 13].

Blizzard Entertainment

• Executed server migrations to SolarWinds infrastructure monitoring across 40+ host environments, reducing error detection lead time[cite: 13].
• Authored technical runbooks and standardized service catalogs for Business Intelligence operations using JIRA, Visio, and SQL[cite: 13].
• Managed high-volume queue routing and ticketing workflows with rapid resolution turnarounds[cite: 13].

Blizzard Entertainment

• Conducted forensic audits of system access protocols to mitigate data security risks and downstream processing errors[cite: 13].
• Evaluated, benchmarked, and configured applicant tracking system (ATS) platforms for enterprise integration demos[cite: 13].

Oregon State University College of Business

• Tested pre-production networking hardware and server prototypes for enterprise hardware partners[cite: 13].
• Utilized Ixia traffic generators to execute network stress-testing and authored detailed technical test execution plans[cite: 13].